After-Hours Support

Mechanical Breakdown – Auto, RV or Powersport

If you have purchased mechanical breakdown coverage and experience an emergency failure outside of our normal business hours, including major holidays, please refer to your vehicle service contract for detailed claim instructions.

If you cannot locate your contract, please call us to receive after-hours assistance relating to Emergency Roadside Assistance that may be available to you 24/7.  Please note that minor emergency repairs under $300 that occur after hours may proceed without prior authorization from us; however, if you authorize repairs that are not covered by your contract, these repairs are not reimbursable.  You must notify us within three (3) business days from the date of your emergency repair.  Please take date and time-stamped photographs of the damaged component to submit with your verifiable receipts and retain the damaged component until the claim process has been completed.  Emergency repairs in excess of $300 may require prior authorization.

Tire & Wheel Protection – Auto, RV or Powersport

If you have purchased a tire protection policy and experience an emergency puncture outside of our normal business hours, including major holidays, please refer to your vehicle service contract for detailed claim instructions.  Failures caused by a covered road hazard, such as nails, glass, rocks, etc., are eligible for replacement if the puncture is unrepairable and prior authorization is received.

If you cannot locate your contract, please call us to receive after-hours assistance relating to Emergency Roadside Assistance that may be available to you 24/7.  Please note that minor emergency repairs under $300 that occur after hours may proceed without prior authorization from us; however, if you authorize repairs/replacements that are not covered by your contract, or the tire puncture is repairable, but replaced, these repairs are not reimbursable. You must notify us within three (3) business days from the date of your emergency repair.  Please take date and time-stamped photographs of the damaged component to submit with your verifiable receipts and retain the damaged component until the claim process has been completed.  A tire claim form can be located on this website under Forms. Emergency repairs in excess of $300 may require prior authorization.

Non-Emergency Claims – All Products

All non-emergency claims require prior authorization from us, which may be obtained by contacting us during our normal business hours.

For assistance with claim approvals, cancellations, status updates, sales related to private-seller purchases or general information about your coverage, please call us during our regular business hours or email us.  After hours, including major holidays, you may call us and choose to leave a voice mail message and we will return your call the following business day.