Identity Theft FAQs
1. How can someone steal my identity?
2. What are the effects of identity theft?
3. How can I tell if I am a victim of identity theft?
4. What is "pretexting" and what does it have to do with identity theft?
5. How long can the effects of identity theft last?
6. Should I use a credit monitoring service?
7. What can I do if I become a victim of identity theft?
8. How can I protect myself from identity theft?
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How can someone steal my identity?
Despite your best efforts to manage the flow of your personal information or to keep it to yourself, skilled identity thieves may use a variety of methods to gain access to your data. They may:
- Steal records or information while they're on the job
- Bribe an employee who has access to these records
- Hack into a business's computer system
- Can information out of employees
- Steal your mail, including bank and credit card statements, credit card offers, new checks, and tax information
- Rummage through trash dumps
- Get your credit reports by abusing their employer's authorized access to them, or by posing as a landlord, employer, or someone else who may have a legal right to access your report
- Steal your credit or debit card numbers by capturing the information in a data storage device in a practice known as "skimming." They may swipe your card for an actual purchase, or attach the device to an ATM machine where you may enter or swipe your card
- Steal your wallet or purse
- Complete a "change of address form" to divert your mail to another location
- Steal personal information they find in your home
- Steal personal information from you through email or phone by posing as legitimate companies and claiming that you have a problem with your account. This practice is known as "phishing" online or pretexting by phone.
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What are the effects of identity theft?
Once identity thieves have your personal information, they use it in a variety of ways. They may:
- Call your credit card issuer to change the billing address on your credit card account and then run up charges on your account. Because your bills are being sent to a different address, it may be some time before you realize there's a problem.
- Open new credit card accounts in your name. When they use the credit cards and don't pay the bills, the delinquent accounts are reported on your credit report.
- Establish phone or wireless service in your name.
- Open a bank account in your name and write bad checks on that account.
- Counterfeit checks or credit or debit cards, or authorize electronic transfers in your name, and drain your bank account.
- Buy a car by taking out an auto loan in your name.
- Get identification in your name, such as a driver's license, issued with their picture on it.
- Get a job or file fraudulent tax returns in your name.
- Give your name to the police during an arrest. If they don't show up for their court date, a warrant for arrest is issued in your name.
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How can I tell if I am a victim of identity theft?
If an identity thief opens credit accounts in your name, these accounts are likely to show up on your credit report. To find out, order a copy of your credit reports at www.annualcreditreport.com. Once you get your reports, review them carefully. Look for inquiries from companies you haven't contacted, accounts you didn't open, and debts on your accounts that you can't explain. Check that information, like your Social Security Number, address(es), name or initials, and employers are correct. If you find fraudulent or inaccurate information, get it removed. Continue to check your credit reports periodically, especially for the first year after you discover the identity theft, to make sure no new fraudulent activity has occurred.
Stay alert for other signs of identity theft, like:
- Failing to receive bills or other mail. Follow up with creditors if your bills don't arrive on time. A missing bill could mean an identity thief has taken over your account and changed your billing address to cover his tracks.
- Receiving credit cards that you didn't apply for.
- Being denied credit or being offered less favorable credit terms, like a high interest rate, for no apparent reason.
- Getting calls or letters from debt collectors or businesses about merchandise or services you didn't buy.
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What is "pretexting" and what does it have to do with identity theft?
Pretexting is the practice of getting your personal information under false pretenses. Pretexters sell your information to people who may use it to get credit in your name, steal your assets, or to investigate or sue you. Pretexting is against the law.
Pretexters use a variety of tactics to get your personal information. For example, a pretexter may call, claim he's from a survey firm, and ask you a few questions. When the pretexter has the information he wants, he uses it to call your financial institution. He pretends to be you or someone with authorized access to your account. He might claim that he's forgotten his checkbook and needs information about his account. In this way, the pretexter may be able to obtain personal information about you such as your Social Security Number, bank and credit card account numbers, information in your credit report, and the existence and size of your savings and investment portfolios.
Keep in mind that some information about you may be a matter of public record, such as whether you own a home, pay your real estate taxes, or have ever filed for bankruptcy. It is not pretexting for another person to collect this kind of information.
By law, it's illegal for anyone to:
- Use false, fictitious, or fraudulent statements or documents to get customer information from a financial institution, or directly from a customer of a financial institution.
- Use forged, counterfeit, lost, or stolen documents to get customer information from a financial institution, or directly from a customer of a financial institution.
- Ask another person to get someone else's customer information using false, fictitious, or fraudulent statements or using forged, counterfeit, lost, or stolen documents.
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How long can the effects of identity theft last?
It's difficult to predict how long the effects of identity theft may linger. That's because it depends on many factors, including the type of theft, whether the thief sold or passed your information on to other thieves, whether the thief is caught, and problems related to correcting your credit report.
Victims of identity theft should monitor their credit reports and other financial records for several months after they discover the crime. Victims should review their credit reports once every three months in the first year of the theft, and once a year thereafter. Stay alert for other signs of identity theft. Don't delay in correcting your records and contacting all companies where fraudulent accounts were opened. The longer the inaccurate information goes uncorrected, the longer it will take to resolve the problem.
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Should I use a credit monitoring service?
There are a variety of commercial services that, for a fee, will monitor your credit reports for activity and alert you to changes to your accounts. Prices and services vary widely. If you're considering signing up for a service, make sure you understand what you're getting before you buy. Also check out the company with your local Better Business Bureau, consumer protection agency and state Attorney General to see if they have any complaints on file.
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What can I do if I become a victim of identity theft?
If you think your identity has been stolen, here's what to do:
- Contact the fraud departments of any one of the three consumer reporting companies to place a fraud alert on your credit report. The fraud alert tells creditors to contact you before opening any new accounts or making any changes to your existing accounts. You only need to contact one of the three companies to place an alert. The company you call is required to contact the other two, which will place an alert on their versions of your report, too. Once you place the fraud alert in your file, you're entitled to order free copies of your credit reports, and, if you ask, only the last four digits of your Social Security number will appear on your credit reports.
- Close the accounts that you know or believe have been tampered with or opened fraudulently. Use the identity Theft Affidavit (PDF, 56 KB) when disputing new unauthorized accounts.
- File a report with your local police or the police in the community where the identity theft took place. Get a copy of the report or at the very least, the number of the report, to submit to your creditors and others that may require proof of the crime.
- File your complaint with the FTC at http://www.ftc.gov/bcp/edu/microsites/idtheft/.
The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps us learn more about identity theft and the problems victims are having so that we can better assist you. Remember to get help soon. Contact your local state Attorney General's office, the Better Business Bureau and the Federal Trade Commission (1-877-identityTHEFT).
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How can I protect myself from identity theft?
Americans spend millions of hours each year resolving problems related to identity theft. Fortunately, there are a few things you can do to prevent an identity take-over.
- Don't leave your wallet or statements lying around-even at home.
- Keep track of your credit card receipts and carbons. Photocopy both sides of every card you carry so you know who to contact if your cards are lost or stolen.
- Review all account statements carefully and pull a credit report periodically to quickly spot suspicious entries. Also, don't forget to take an occasional inventory of your wallet.
- Never tell anyone your card number over the phone, unless you initiate the phone call. Watch out for solicitors that harass you to contribute or use strong emotional appeals.
- Never allow your credit card number to be used as identification for a check. Remove your Social Security Number from your driver's license and checks.
- Collect your mail regularly, destroy unwanted solicitations of credit, and opt out of direct marketing lists.
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